{"id":1494,"date":"2020-01-09T00:35:01","date_gmt":"2020-01-08T23:35:01","guid":{"rendered":"https:\/\/midicraft.de\/support\/"},"modified":"2024-11-20T09:24:27","modified_gmt":"2024-11-20T08:24:27","slug":"support","status":"publish","type":"page","link":"https:\/\/www.midicraft.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-405001323\">\n\n\n\t<div id=\"col-1709828585\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n  <div class=\"banner has-hover has-parallax\" id=\"banner-1488484096\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-2\" data-parallax-container=\".banner\" data-parallax-background>\n            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.midicraft.de\/wp-content\/uploads\/2020\/01\/push_fade_turn_mix_connector-800x800.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1018759993\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                     <div data-animate=\"none\">           <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<h1><strong><span style=\"color: #808080;\">Support<\/span>\r\n<\/strong><\/h1>\r\n<h1>get support information here.<\/h1>\n\n              <\/div>\n           <\/div>\n       <\/div>                     \n<style>\n#text-box-1018759993 {\n  width: 90%;\n}\n#text-box-1018759993 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1018759993 {\n    width: 70%;\n  }\n  #text-box-1018759993 .text-box-content {\n    font-size: 100%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-1018759993 {\n    width: 70%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1488484096 {\n  padding-top: 400px;\n}\n#banner-1488484096 .overlay {\n  background-color: rgba(0, 0, 0, 0.7);\n}\n#banner-1488484096 .banner-bg img {\n  object-position: 57% 76%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-2029495520\">\n\n\n\t<div id=\"col-1986053548\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1><span style=\"color: #808080; font-size: 150%;\">Downloads<\/span><\/h1>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-691250858\" class=\"accordion-item\">\n\t\t<a id=\"accordion-691250858-label\" class=\"accordion-title plain\" href=\"#accordion-item-user-manual\" aria-expanded=\"false\" aria-controls=\"accordion-691250858-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>User Manual<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-691250858-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-691250858-label\">\n\t\t\t\n\n<a href=\"https:\/\/www.dropbox.com\/sh\/ugflq2lswwt7m5w\/AAChzr11EBFBOVF_qluj5ALWa?dl=0\" target=\"_blank\" class=\"button primary lowercase\" rel=\"noopener\" >\n\t\t<span>User Manuals<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3277696453\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3277696453-label\" class=\"accordion-title plain\" href=\"#accordion-item-lua-script\" aria-expanded=\"false\" aria-controls=\"accordion-3277696453-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>LUA script<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3277696453-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3277696453-label\">\n\t\t\t\n\n<a href=\"https:\/\/midicraft.de\/wp-content\/uploads\/2020\/01\/MIDICRAFT_LED_Feedback.zip\" target=\"_blank\" class=\"button primary lowercase\" rel=\"noopener\" >\n\t\t<span>grandMA2 LED feedback LUA script by glad<\/span>\n\t<\/a>\n\n\n<a href=\"https:\/\/showfilecreator.onfastspring.com\/sc-midicraft-plugin\" target=\"_blank\" class=\"button primary lowercase\" rel=\"noopener\" >\n\t\t<span>grandMA3 LUA Plugin by Showfile Creator<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3693950192\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3693950192-label\" class=\"accordion-title plain\" href=\"#accordion-item-software-update\" aria-expanded=\"false\" aria-controls=\"accordion-3693950192-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Software Update<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3693950192-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3693950192-label\">\n\t\t\t\n\n<a href=\"https:\/\/www.dropbox.com\/sh\/7nhxbyd1efibjqb\/AACrJQXyfXnTYTeP5FIxeMRra?dl=0\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" >\n\t\t<span>MIDICRAFT software update<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-639098735\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1><span style=\"color: #808080; font-size: 150%;\">Frequently asked questions<\/span><\/h1>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3012708010\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3012708010-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-software-are-the-devices-compatible-with?\" aria-expanded=\"false\" aria-controls=\"accordion-3012708010-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What software are the devices compatible with?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3012708010-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3012708010-label\">\n\t\t\t\n\n<p>As long as the software has the ability to receive midi notes and assign functions, the devices work with it.<\/p>\n<p>The midi feedback for LEDs only works as long as your software can issue the corresponding midi commands. In any case, you can use the LEDs statically to mark functions. You can adjust the color in the device menu and even emulate feedback.<\/p>\n<p>Do you already know RD\/Showcockpit? This makes it very easy to connect the MIDICRAFT controllers to various programs such as GrandMA2 and 3.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2677626157\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2677626157-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-the-devices-compatible-with-my-lighting-console?\" aria-expanded=\"false\" aria-controls=\"accordion-2677626157-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the devices compatible with my lighting console?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2677626157-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2677626157-label\">\n\t\t\t\n\n<p>As long as your lighting console has the ability to receive midi notes and assign corresponding functions, the devices work with it. You can either connect it to a MIDI Din interface via USB or via the midi adapter cable available in the shop.<\/p>\n<p>The midi feedback for LEDs only works as long as your lighting console can issue the corresponding midi commands. In any case, you can use the LEDs statically to mark functions. You can adjust the color in the device menu and even emulate feedback.<\/p>\n<p>For the GrandMA2 you will find an LUA script in the area Support&gt; Downloads which returns an LED feedback to the controller. You can get a LUA script for the GrandMA3 from <a href=\"https:\/\/showfile-creator.de\/\">Showfile Creator<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-244063368\" class=\"accordion-item\">\n\t\t<a id=\"accordion-244063368-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-kind-of-midi-notes-do-the-devices-output?\" aria-expanded=\"false\" aria-controls=\"accordion-244063368-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What kind of midi notes do the devices output?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-244063368-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-244063368-label\">\n\t\t\t\n\n<p>The buttons send a NoteOn with Velocity 127 when pressed and a NoteOff with Velocity 0 when released.<\/p>\n<p>The faders and potentiometers send velocity note values \u200b\u200bwith 7-bit resolution 0-127 or a CC value with 14-bit resolution. You can configure the behavior for each analog control in the Midi-notes Options menu.<\/p>\n<p>You can either operate the encoders in absolute mode, then they output velocity notes in 7-bit format. Or you can use them as relative encoders, then they output up\/down commands. For further information, please take a look at the operating instructions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1896236702\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1896236702-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-control-the-colors-of-the-leds-via-midi?\" aria-expanded=\"false\" aria-controls=\"accordion-1896236702-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I control the colors of the LEDs via midi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1896236702-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1896236702-label\">\n\t\t\t\n\n<p>Yes, it is possible to control the color, intensity and automatic flashing of the LEDs via MIDI. Just look at section 8 of the instruction manual.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4067507582\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4067507582-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-different-buttons-are-there?\" aria-expanded=\"false\" aria-controls=\"accordion-4067507582-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What different buttons are there?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4067507582-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4067507582-label\">\n\t\t\t\n\n<p>There are three different buttons to choose from.<\/p>\n<p>BOX Royal Tactile Button - Strongly pronounced pressure point with an audible click at the bottom stop. Tends to develop a light click after some time of using them.<\/p>\n<p>BOX Silent Button - Very light pressure point. Silicon dampeners reduce noise which leads to a rubbery sound.<\/p>\n<p>BOX Ocean Whal Button - Slightly pronounced pressure point. Silicon dampeners reduce noise which leads to a rubbery sound. The noise is further reduced by an additional damper on the button housing.<\/p>\n<p>You can listen to the sound of the buttons in this video:<\/p>\n<a href=\"https:\/\/youtu.be\/l3T8JfqVTCw\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" >\n\t\t<span>View Video<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<div class=\"row\"  id=\"row-1263202983\">\n\n\n\t<div id=\"col-1596071425\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n  <div class=\"banner has-hover has-parallax\" id=\"banner-1221395792\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-2\" data-parallax-container=\".banner\" data-parallax-background>\n            <img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" src=\"https:\/\/www.midicraft.de\/wp-content\/uploads\/2020\/01\/push_fade_turn_mix_comandwing_nebel1-scaled-e1578748215792.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1447630447\" class=\"text-box banner-layer x0 md-x0 lg-x0 y100 md-y0 lg-y0 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<h1><strong><span style=\"color: #808080;\">Follow now<\/span><br><\/strong><\/h1>\n<h3>Find MIDICRAFT on social media<\/h3>\n<div class=\"social-icons follow-icons full-width text-left\" style=\"font-size:200%\"><a href=\"https:\/\/www.facebook.com\/midicraft\/\" target=\"_blank\" data-label=\"Facebook\" class=\"icon button circle is-outline tooltip facebook\" title=\"Follow on Facebook\" aria-label=\"Follow on Facebook\" rel=\"noopener nofollow\"><i class=\"icon-facebook\" aria-hidden=\"true\"><\/i><\/a><a href=\"https:\/\/www.instagram.com\/midicraft\/\" target=\"_blank\" data-label=\"Instagram\" class=\"icon button circle is-outline tooltip instagram\" title=\"Follow on Instagram\" aria-label=\"Follow on Instagram\" rel=\"noopener nofollow\"><i class=\"icon-instagram\" aria-hidden=\"true\"><\/i><\/a><\/div>\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1447630447 {\n  margin: 0px 0px 10px 10px;\n  width: 90%;\n}\n#text-box-1447630447 .text-box-content {\n  font-size: 110%;\n}\n@media (min-width:550px) {\n  #text-box-1447630447 {\n    margin: 30px 0px 0px 30px;\n    width: 46%;\n  }\n  #text-box-1447630447 .text-box-content {\n    font-size: 120%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-1447630447 {\n    width: 40%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1221395792 {\n  padding-top: 400px;\n}\n#banner-1221395792 .overlay {\n  background-color: rgba(0, 0, 0, 0.4);\n}\n#banner-1221395792 .banner-bg img {\n  object-position: 54% 40%;\n}\n@media (min-width:550px) {\n  #banner-1221395792 {\n    padding-top: 400px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1494","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/pages\/1494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/comments?post=1494"}],"version-history":[{"count":13,"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/pages\/1494\/revisions"}],"predecessor-version":[{"id":12577,"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/pages\/1494\/revisions\/12577"}],"wp:attachment":[{"href":"https:\/\/www.midicraft.de\/en\/wp-json\/wp\/v2\/media?parent=1494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}